In order to reach highest pregnancy rates two things are required: highest medical and embryological quality and highest patient centeredness. For this reason, medical and embryological work is structured in:
- Patient safety.
- Medical protocols based on evidence medicine.
- Process based workflows.
- Patient centered organization.
To ensure highest standards IVF-Spain is following the ISO 9001:2008, as well as the UNE 179007 regulation. IVF-Spain has been certified by TÜV as fulfilling the strict criteria of both norms. The TÜV certification is one of the most strict certifying ratings worldwide.
A quality system means also continuous improvement. The regular monitoring of all processes, as well as patient and staff feedback, are important sources of improvement. Staff is not only trained in latest medical, embryological and technological know-how, but also in counselling, coaching and therapeutic communication.
Patient experience and patient centricity is core to a premium fertility service. We have mapped the patient journey, identified all touch points, including the emotional side. We have also changed from a patient satisfaction to a patient experience survey adapting the patient-centeredness infertility-questionnaire (PCQinfertility), also evaluating qualitative comments on a weekly basis in order to react to any feedback in a quick way.